Union Pacific 2001 Annual Report Download - page 20

Download and view the complete annual report

Please find page 20 of the 2001 Union Pacific annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 96

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96

18
Complete Package
With its continuing focus on improving service, Overnite did well in a very chal-
lenging economic environment in 2001. Overnite enhanced transit times in more
than 3,000 lanes, improved its regional and inter-regional product, dramatically
reduced its customer service response times and added new features to its Web site
– all while maintaining its 97–98% on-time performance.
Overnite also continued to progress toward its strategic position as a nationwide
regional carrier with premium long-haul service. In the first half of 2001, Overnite
added three new service centers in Benicia and Bakersfield, Calif., and Rolla, Mo.
The recent purchase of Motor Cargo Industries, with over 30 service centers in 10
western states, complements Overnite’s nationwide geographic footprint. Motor
Cargo has an outstanding service product with over 98% on-time delivery and its
strong regional service enhances Overnite’s regional product west of the Rockies.
OVERNITE
Kevin Stedman, Overnite driver, has
made a difference by designing the Pallet
Stabilizer. This tool is easily installed in a
trailer and holds loose freight in place,
reducing damage to the customer’s prod-
uct and avoiding the time required to
restack freight.