US Postal Service 2009 Annual Report Download - page 13

Download and view the complete annual report

Please find page 13 of the 2009 US Postal Service annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 92

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92

2009 Annual Report United States Postal Service | 11
Postmaster Sherry Johnson works with the Army National Guard to
protect the Valley City, ND, Post Offi ce from fl oodwater.
goes beyond delivering letters and
packages. Our employees make a dif-
ference in every community across the
country. While on their routes, carri-
ers keep watch on elderly citizens and
respond heroically in emergency situ-
ations. Through involvement in the
nation’s largest one-day food drive,
marrow donor awareness and other
charitable causes, we give back to the
communities in which we both live
and work.
We take great pride in our history
and contribution to the nation. With
every delivery we make, we share
a common vision — a strong Postal
Service that provides trusted, univer-
sal service for America now and long
into the future.
The men and women
of the Postal Service
deliver on its mission
in many ways,
including:
■ Providing high levels of national on-
time performance — 96 percent
for First-Class Mail — and high
customer satisfaction scores —
94 percent.
■ Earning recognition as the most-
trusted government agency for an
impressive fi fth year in a row by the
Ponemon Institute.
■ Being named one of the best com-
panies for Hispanics and workforce
diversity by Hispanic Business
magazine, the No. 1 federal agency
for multicultural business opportu-
nities by DiversityBusiness.com,
and the nation’s third best com-
pany for disabled workers by CA-
REERS & the disABLED magazine.
■ Supporting the National Marrow
Donor Program by adding more
than 48,000 potential donors to
the registry.
■ Collecting a record 73.4 million
pounds of food donations from
customers during the annual Na-
tional Association of Letter Carriers
effort to “Stamp Out Hunger.”
■ Bringing together management,
union offi cials and employees to
achieve the Occupational Safety
and Health Administration’s high-
est safety award — Voluntary Pro-
tection Program status — at more
than 275 worksites.
■ Delivering after natural disasters,
such as wildfi res in California,
hurricanes along the Gulf Coast,
tornadoes in the Midwest and ice
storms in the Northeast.
■ Enabling states to provide vot-
ing by mail for their residents and
making sure ballots are received
and counted on time.
■ Working to help reunite families
with missing children through the
“America’s Looking for Its Missing
Children” program, which has led
to the safe return of 148 children.