The Gap 2007 Annual Report Download - page 3

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Mauricio฀Castro
Banana฀Republic฀Store฀General฀Manager,฀New฀York฀City฀
8฀years
Personal฀motto:฀If฀you฀dress฀well,฀you฀feel฀good฀about฀yourself
We฀enjoy฀finding฀
the฀perfect฀look฀for฀฀
our฀customers.
To฀me,฀it’s฀important฀to฀get฀to฀know฀a฀customer฀because฀everybody฀
comes฀to฀Banana฀Republic฀for฀something฀different.฀Sometimes฀they฀
want฀to฀have฀an฀outt฀to฀make฀a฀statement฀at฀work฀or฀an฀amazing฀฀
dress฀for฀a฀rst฀date.฀So฀I฀like฀to฀talk฀to฀them฀to฀learn฀about฀their฀lives,฀
what฀their฀taste฀is฀like…and฀then฀I฀help฀the฀customer฀pick฀an฀outt฀฀
that฀really฀says฀something฀about฀them.
There’s฀one฀customer฀I’ll฀never฀forget.฀She฀came฀to฀our฀Tampa฀store฀฀
looking฀for฀a฀suit฀for฀her฀very฀rst฀job฀interview฀after฀college.฀She฀was฀
nervous฀about฀looking฀professional.฀I฀helped฀her฀nd฀a฀great฀suit,฀but฀฀
we฀didn’t฀have฀her฀size.฀We฀called฀stores฀all฀around฀Florida฀and฀found฀฀
the฀very฀last฀one.฀She฀came฀back฀to฀personally฀tell฀me฀she฀got฀the฀job฀
because฀she฀felt฀so฀condent฀in฀her฀suit.฀That฀felt฀great.
฀–฀Mauricio฀Castro
Lisa฀Mansi
Gap฀Inc.฀Franchise฀Sales฀Specialist
1฀V฀years
Introduced฀Gap฀and฀Banana฀Republic฀to฀shoppers฀in฀Bahrain,฀
Indonesia,฀Korea,฀Kuwait,฀Malaysia,฀Philippines,฀Qatar,฀฀
Saudi฀Arabia,฀Singapore,฀Turkey฀and฀United฀Arab฀Emirates