Telstra 2015 Annual Report Download - page 7

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05
_Telstra Annual Report 2015
The Year at a Glance_
Customer service
OF CUSTOMER SERVICE TRANSACTIONS ONLINE
52%
>8m
UNIQUE VISITORS
to telstra.com each month
REGULAR USERS
of our Telstra 24x7® App
2.3m350k
LIVE CHAT SESSIONS
on average each month
OVERALL NET
PROMOTER SYSTEM
(NPS) IMPROVEMENT
+5 SERVICE AND INSTALLATION
JOBS COMPLETED 13k
PER DAY
>5m
Growth and international expansion
29 DATA
CENTRES
109 POINTS
OF PRESENCE
ACQUISITION OF PACNET
including the largest privately
owned intra-Asia cable network
US$697m5
+TELKOMTELSTRA
Launched Indonesian
Joint Venture
OOYALA
increased ownership
NOW 97.3%
MURU-D®
SINGAPORE
launched
FORMALLY LAUNCHED
TELSTRA HEALTH™
and continued to build capabilities
NAS REVENUE
23.2%
5 Including gross debt.
Sustainability
to customers highlighting responsible phone use
>15m SMS SENT
with a disability or from a disadvantaged background
employed through our Supported Workforce program
476PEOPLE
REDUCTION IN CARBON
EMISSIONS INTENSITY27%
reached through our digital literacy programs
117kPEOPLE
~