Telstra 2004 Annual Report Download - page 27

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Economy
Telstra is a major taxpayer and our expenditure on products and services is in excess of $7 billion
per annum. The majority of the expenditure is spent with Australian suppliers. Telstra also pays
dividends to shareholders, reinvests profits into our network and develops new opportunities for
our business that often result in a benefit to the overall economy.
Industry
Telstra plays a lead role with the Australian Mobile Telecommunications Association (AMTA).
Working with AMTA and the Mobile Carriers Forum, Telstra developed an education video to raise
public awareness of electromagnetic energy from mobiles. Telstra collaborated with AMTA and
other mobile phone carriers to implement the IMEI (serial number) blocking process across all
mobile phone carriers, making a lost or stolen mobile phone virtually useless.
Our Customers
In 2002, we also established our Access for Everyone package, which assists Australians who are
disadvantaged and/or on low incomes to obtain and maintain basic home telephone services.
Access for Everyone has been developed in consultation with an independent committee called
the Low Income Measures Assessment Committee (LIMAC) which includes representatives from
various community organisations including the Australian Council of Social Services (ACOSS), The
Salvation Army and The Smith Family. In the 2004 fiscal year, through our Access for Everyone
package, we provided assistance to more than 1.3 million customers through programs like our
bill assistance program, pensioner concessions and special services for the homeless, and
delivered more than A$160 million in benefits to disadvantaged customers.
www.telstra.com.au/communications/shareholder 25
PERFORMANCE INDICATORS June 2004 June 2003 %Change
Recycling through the Book Muncher® 67.2% 66.4% 1.2%
Directory Recycling Program
Telstra Friends – volunteer hours 19,412 19,140 1.4%
➔➔
PROVIDED $3.63 MILLION TO
102 GRANTS THROUGH
THE TELSTRA COMMUNITY
DEVELOPMENT FUND
DONATED $675,065
THROUGH THE TELSTRA
KIDS FUND FOR 590
LOCAL PROJECTS INVOLVING
CHILDREN AND YOUNG
RELATIVES OF TELSTRA
PEOPLE
DID YOU KNOW THAT
THIS YEAR THE TELSTRA
FOUNDATION® HAS: