Support.com 2014 Annual Report Download - page 9

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Table of Contents
ITEM 1A. RISK FACTORS.
This report contains forward-looking statements regarding our business and expected future performance as well as assumptions underlying or relating to such statements of expectation, all of which are
“forward looking statements” within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. We are subject to many risks and uncertainties that may
materially affect our business and future performance and cause those forward-looking statements to be inaccurate. Words such as “expects,” “anticipates,” “intends,” “plans,” “believes,” “forecasts,” “estimates,”
“seeks,” “may result in,” “focused on,” “continue to,” and similar expressions often identify forward-looking statements. In this report, forward-looking statements include, without limitation, statements regarding the
following:
• Our expectations and beliefs regarding future financial results;
• Our expectations regarding partners, renewal of contracts with these partners and the anticipated timing and magnitude of revenue from programs with these partners;
• Our ability to successfully license, implement and support our Nexus SaaS offering;
• Our expectations regarding sales of our end-user software products, and our ability to source, develop and distribute enhanced versions of these products;
• Our ability to successfully monetize customers who receive free versions of our end-user software products;
• Our ability to expand and diversify our customer base;
• Our ability to execute effectively in the small business market;
• Our ability to offer subscriptions to our services in a profitable manner;
• Our expectations regarding our ability to deliver technology services efficiently and through arrangements that are profitable, including both in SKU-based and time-based pricing models and other pricing
models we may employ;
• Our ability to attract and retain qualified management and employees;
• Our ability to hire, train, manage and retain technology specialists in a home-based model in quantities sufficient to meet forecast requirements, and our ability to continue to enhance the flexibility of our
staffing model;
• Our ability to match staffing levels with service volume in a cost-effective manner;
• Our ability to manage contract labor as a component of our workforce;
• Our ability to operate successfully in a time-based billing model;
• Our ability to adapt to changes in the market for technology support services;
• Our ability to manage sales costs in programs where we are responsible for sales;
• Our ability to successfully manage advertising costs associated with our end-user software products;
• Our beliefs and expectations regarding the introduction of new services and products, including additional software products and service offerings for devices beyond computers and routers;
• Our expectations regarding revenues, cash flows and expenses, including cost of revenue, sales and marketing, research and development efforts, and administrative expenses;
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