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SUPPORT.COM, INC.
FORM 10-K
FOR FISCAL YEAR ENDED DECEMBER 31, 2014
TABLE OF CONTENTS
Page
PART I 3
ITEM 1. Business 3
ITEM 1A. Risk Factors 8
ITEM 1B. Unresolved Staff Comments 18
ITEM 2. Properties 18
ITEM 3. Legal Proceedings 18
ITEM 4. Mine Safety Disclosures 19
PART II 19
ITEM 5. Market for the Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities 19
ITEM 6. Selected Consolidated Financial Data 21
ITEM 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations 23
ITEM 7A. Quantitative and Qualitative Disclosures About Market Risk 31
ITEM 8. Financial Statements and Supplementary Data 33
Report of Independent Registered Public Accounting Firm 34
ITEM 9. Changes In and Disagreements With Accountants on Accounting and Financial Disclosures 62
ITEM 9A. Controls and Procedures 62
Report of Management on Internal Control over Financial Reporting 63
Report of Independent Registered Public Accounting Firm on Internal Control over Financial Reporting 64
ITEM 9B. Other Information 65
PART III 65
ITEM 10. Directors, Executive Officers and Corporate Governance 65
ITEM 11. Executive Compensation 65
ITEM 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters 65
ITEM 13. Certain Relationships and Related Transactions and Director Independence 66
ITEM 14. Principal Accountant Fees and Services 66
PART IV 67
ITEM 15. Exhibits and Financial Statement Schedules 67
Signatures 69
Exhibit Index 70
FORWARD LOOKING STATEMENTS AND PRESENTATION OF FINANCIAL AND OTHER INFORMATION
This Annual Report on Form 10-K (the “Form 10-K”) contains forward-looking statements that involve risks and uncertainties. Please see the section entitled “Risk Factors” in Item 1A of this Report for important
information to consider when evaluating these statements.
In this Form 10-K, unless the context indicates otherwise, the terms “we,” “us,” “Support.com,” “the Company” and “our” refer to Support.com, Inc., a Delaware corporation, and its subsidiaries. References to “$”
are to United States dollars.
We have compiled the market size and growth data in this Form 10-K using statistics and other data obtained from several third-party sources. Some market and statistical data are also based on our good
faith estimates, which are derived from our review of internal surveys, as well as the third-party sources referred to. This information may prove to be inaccurate because of the method by which the data is obtained
or because this information cannot be verified with complete certainty due to the limits on the availability and reliability of raw data, the voluntary nature of the data gathering process and other limitations and
uncertainties. As a result, although we believe this information is reliable, we have not independently verified the third-party data and cannot guarantee the accuracy and completeness of this information.
Various amounts and percentages used in this Form 10-K have been rounded and, accordingly, they may not total 100%.
2
EDGAR Stream is a copyright of Issuer Direct Corporation, all rights reserved.