Staples 2007 Annual Report Download - page 48

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18APR200801522294
4APR200813370429
business is based on survey responses from customers who are invited to participate through their packing slip. Similar
to the retail score, the customer service score is calculated as a percent of customers who report that they are
‘‘extremely satisfied’’ with their most recent delivery experience, and the program is administered by a third party. The
corporate customer service score is an equally weighted composite of the retail and delivery customer service scores.
The tables below illustrate the structure and results of our Executive Officer Incentive Plan in 2007 relative to the
targets for each component of the plan for our named executive officers. While the table generally reflects
performance below target, the Compensation Committee believes that Staples performed well against high goals in a
difficult economic and business environment.
EPS
30% Weight
RONA
30% Weight
Sales
20% Weight
Total Company
Customer Service
20% Weight
Maximum
Target
Threshold
2007 Executive Officer Incentive Plan – Actual Performance
% of target
Based on the actual performance under the 2007 Executive Officer Incentive Plan, the payments
for Messrs. Sar
g
ent, Mahoney, and Miles were $621,006, $225,640, and $225,640, respectively.
below
threshold
North American Delivery
Maximum
Target
Threshold
Based on the actual performance under the 2007 Executive Officer Incentive Plan, the payment
for Mr. Doody was $252,145.
EPS
30% Weight
RONA
30% Weight
Sales
20% Weight
Customer Service
20% Weight
38