Ryanair 2016 Annual Report Download - page 33
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33
Ryanair’s staff also raise funds for local charities by participating in annual jersey days, charity cycles and endurance
events. In prior years, the Ryanair charity calendar contributed €100,000 per annum to designated charities (over €700,000
in the seven years that it was produced).
Year
Amount Raised
Charity
2008
€100,000
Angels Quest Charity
2009
€100,000
Dublin Simon Community
2010
€100,000
KIDS
2011
€100,000
TAFEL
2012
€100,000
Debra Ireland
2013
€100,000
TVN Foundation
2014
€100,000
Teenage Cancer Trust
5. Ethics and Transparency
Ryanair’s Code of Business Conduct and Ethics
Ryanair is committed to conducting business in an ethical fashion that complies with all laws and regulations in all
of the countries in which Ryanair operates. Employees and representatives of Ryanair must consider how their actions
affect the integrity and credibility of the Company as a whole. Ryanair’s Code of Business Conduct and Ethics (“Code”)
sets out the principles that constitute Ryanair’s way of doing business. The Code is reviewed and approved by the Audit
Committee of the Board at least annually.
The Chief Executive (“CEO”) and management at all levels of Ryanair are responsible for ensuring adherence to this
Code. They are expected to promote an “open door” policy so that they are available to anyone with ethical concerns,
questions or complaints. All concerns, questions, and complaints are taken seriously and handled promptly, confidentially
and professionally.
Modern Slavery Act 2015
Ryanair does not tolerate any infringement of human rights, including the use of forced, compulsory or trafficked
labour, or anyone held in slavery or servitude (whether adults or children) in any part of our business or supply chain. We
endeavour to only use suppliers that adhere to these principles and provide a safe and healthy working environment for
their employees.
Customer Charter, “Always Getting Better” (“AGB”)
In 2014 Ryanair launched its “Always Getting Better” Customer Charter. This underpins the Company’s relentless
drive towards improving all aspects of the Ryanair experience for its 117 million expected customers (FY17) and comprises
an 8-promise plan as follows:
1. AGB is the way we promise to do things
2. We promise to always prioritise safety
3. We promise the lowest fares
4. We promise the best choice of destinations
5. We promise to strive to make your travel an enjoyable experience
6. We promise we will always be Europe’s most reliable airline
7. We promise to be transparent and to make travel simple for you
8. We promise to innovate, to make your travel exciting