Ryanair 2016 Annual Report Download - page 28

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Environmental and Social Report
Ryanair is Europe’s greenest, cleanest airline. Ryanair’s low fare, customer friendly growth is being delivered in an
environmentally sustainable way through investing in new aircraft and engine technology while adopting the most efficient
operations and commercial procedures to minimise its impact on the environment. Ryanair has been independently verified
as the industry leader in environmental efficiency and is continuously working to improve its environmental performance.
The launch of the Always Getting Better (“AGB”) Customer Charter, and increased focus on digital technology
through the release of the new website and app, has improved Ryanair’s interaction with customers, providing them with
the information required to make their travel more productive and enjoyable.
Ryanair recognises that in order to achieve its growth objectives while reducing its environmental impact it will need
to continue to invest in, and develop, its business, with a passion for sustainability.
Ryanair’s Environment, Social and Governance (“ESG”) Policy comprises six key components:
1. Safety and Quality
2. Energy Efficiency
3. Environment and Carbon Emissions
4. Labour Management and Social
5. Ethics and Transparency
6. Corporate Governance
1. Safety and Quality
Ryanair is proud of its industry leading 31-year safety record. Safety is Ryanair’s No.1 priority and we invest heavily
in safety-related equipment, training and internal (confidential) reporting systems. Ryanair has:
 11,500 skilled aviation professionals;
 an industry leading Safety Management System;
 launched its latest 3-year Safety Strategy which will ensure that safety and security remain at the heart of
everything we do in Ryanair;
 a world leading operational flight data monitoring (“OFDM”) system;
 a Local Air Safety Group (“LASG”) at each of the 84 bases across Europe. The LASGs comprise representatives
from Flight Operations, In-Flight, Ground Operations and Engineering. The LASGs meet regularly to discuss
safety and security matters. The LASGs operate independently of Ryanair Management. De-identified minutes are
sent to the Safety Services Office in Dublin who are responsible for ensuring that matters raised are appropriately
addressed by management;
 state of the art simulator training centres in the U.K., Germany, Italy and Dublin;
 the industry’s first full size Boeing NG maintenance training aircraft, based at London Stansted;
 acquired a Boeing 737-700 specifically for pilot training;
 installed a Fixed Base Simulator at its Dublin Office which was completed in May 2016;
 committed to equipping all of its fleet with the Runway Awareness and Advisory System (“RAAS”), which is an
electronic detection system that provides aircraft crews with information relating to the aircraft’s position relative
to the airport’s runway. The RAAS is a significant mitigation for three of the Company’s Key Operational Risk
Areas (“KORAs”):
 a 24-hour Safety Office, training and reporting systems;
 independent safety audits and safety reporting channels from front line to Board level; and
 implemented industry leading fixed 5/4 rosters which consists of 5 days on, followed by 4 days off for pilots and
5/3 for Cabin Crew, 5 days on followed by 3 days off which provides an excellent work life balance.