Raytheon 2004 Annual Report Download - page 9

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Mission Support enables customer success by providing total
life-cycle support that predicts customer needs, senses potential
problems and proactively responds with the most appropriate
solutions. This integrated approach, a natural evolution of
Raytheon’s world-class, after-sales support of the company’s
products and systems, delivers a broad array of logistics
and support solutions to enhance readiness and deliver
superior operational availability for our customers.
Responsive to growing customer demands for a reduced
logistics footprint, increased readiness, reduced response time
and innovation, and greater cost efficiencies, Mission Support
begins with concept development and refinement and extends
through modernization and upgrade, harnessing logistics and
product support services across Raytheon’s businesses. Just as
our capabilities have been built over decades of working in
partnership with our customers to enhance systems readiness in
the field, our mission-centric approach to full-spectrum
support involves whole-life partnerships with our customers.
Today, support doesn’t begin after initial fielding; it is designed
into our systems, leveraging Raytheon’s technological
expertise in modeling and simulation, supply chain
management, performance-based logistics, training and
obsolescence management. We are delivering comprehensive,
innovative solutions to our customers’ ever-changing challenges.
These solutions transcend support of Raytheon’s products
and enable us to build on our strong position
in the growing outsourcing, operations and maintenance
market. Fusing information, logistics, transportation
and other technologies allows us to provide our customers with
vastly improved asset visibility and accessibility,
from sources of supply to point of need, so they can
confidently complete their missions.
We are dedicated to partnering with customers to
provide the right support, at the right place, at the right time
and in the right quantities – enhancing our customers’
technical and performance capability, enabling them to focus
on their primary missions and ensuring mission success.
No matter where, when or how customers require support to
accomplish their missions, Raytheon is there.
Mission
Support
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