Progressive 2007 Annual Report Download - page 13

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12
Responding quickly and effectively when a claim is reported helps reduce the human
trauma associated with auto accidents. In 1990, we introduced our Immediate
Response® claims service and encouraged all customers to call immediately after
an incident so we could make face-to-face contact within a few hours. Today, we
still have 24/7 claims service for reporting an accident and online tracking so you
know exactly where your claim stands.
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