OG&E 2013 Annual Report Download - page 11

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Please find page 11 of the 2013 OG&E annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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Focus on:
New Products and Services
Advancements in technology are driving changes in customer
expectations. Consumers use computers, websites, smart
phones, mobile devices and more to interact with companies
and service providers. It’s no surprise that they now expect
the same interfaces with their utilities.
We know our customers want new and better tools to help them
manage their energy usage and costs. We’ve seen dramatic
improvements in customer satisfaction as customers gain more
control through such tools. MyOGEpower is an interactive web-
site that allows customers to view their energy usage, compare
it to their neighbors’ and see an estimate of their upcoming bill.
Coupled with our SmartHours®variable-peak pricing plan and
a programmable communicating thermostat, customers have
a whole new level of energy management. More than 10 percent
of our customers are now enrolled and enjoying the benefits
of daily pricing information.
Our next step is to provide customers with access to their
energy information wherever and whenever they want it. Coming
this year, OG&E will debut a multi-platform customer portal that
will allow customers to pay bills, report an outage and eventually
to check the status of an outage, right from their smart phone,
tablet or computer.
FOCUS FORWARD