Napa Auto Parts 2008 Annual Report Download - page 13

Our proprietary brands include: Sparco office supply basics; Elite Image new
and remanufactured toner cartridges, labels and premium papers; Lorell office
furniture; Compucessory computer accessories; Nature Saver “environmentally-
friendly” products; Integra writing instruments; Genuine Joe cleaning and break-
room supplies; and Atlantic Breeze and HeatRunner climate control products.
Go Green
e office products industry has seen an increased focus on environmentally-
friendly products. is includes items that have higher recycled content,
are more energy efficient and carry additional third party certifications.
We introduced a “Go Green” catalog in 2008 and expect accelerated growth in
this area in 2009.
operational excellence S.P. Richards has remained focused on
our Operational Excellence initiative to improve processes and realize cost sav-
ings. is initiative is an especially important defense to the challenging macro
conditions of the current marketplace, but is also critical in supporting our
ongoing growth initiatives. Benefits from this initiative have ranged from inven-
tory optimization, improved freight management and enhanced fuel programs
to greater utilization of our warehouse management systems and centralized
services. We are encouraged by the continued progress made towards Opera-
tional Excellence and the opportunity to further improve our high standard of
customer service and operating performance.
2009 outlook In 2009, we will continue to execute our growth initiatives
and cost control measures to improve the sales and operating performance of S.P.
Richards. Sales growth in the office supplies and technology products categories in
2009 will require greater market penetration and overall market share gains in
both the U.S. and Canada. We expect to achieve this via an increased focus on key
account management and improved sales force effectiveness to all our customers.
We will also utilize recent investments in pricing analytics software, marketing, en-
hanced e-content and our Global Sourcing platform to drive greater market share.
group highlights
-leading north american business products wholesaler
-extensive fulllment capabilities via 45 distribution
centers in the U.S. and Canada
-vast and growing assortment of ofce products
and supplies
-excellent customer service via specialized services,
expert logistical capabilities and innovative marketing
programs
-expanded market presence via strategic acquisitions
-new market development such as internet resellers to
consumer segments
-ongoing investments in business technologies,
programs, services and tools
-strengthened manufacturer partnerships
-continued investment in proprietary brand
product offering
-increased focus on environmentally-friendly products
“By providing convenient
access to a broad range
of quality products, excel-
lent service and innovative
programs, we continue to
provide our customers
with the tools they need
to successfully grow their
businesses.”
ofce products group
net sales
in billions of dollars
04 05 06 07 08
1.54
1.66
1.78 1.77
1.73
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