Napa Auto Parts 2003 Annual Report Download - page 11

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9
S.P. RICHARDS CONTINUES ITS TRADITION OF DISTRIBUTING QUALITY BUSINESS PRODUCTS
AND A WIDE RANGE OF VALUABLE SERVICES TO RESELLERS THROUGHOUT NORTH AMERICA.
BY EXPANDING OUR PRODUCT LINE, ENHANCING THE EFFECTIVENESS OF OUR MARKETING
PROGRAMS, AND INCREASING DEALER SUPPORT SERVICES, WE WILL SOLIDIFY RELATIONSHIPS
WITH OUR DIVERSE CUSTOMER BASE AND STRENGTHEN OUR GROWTH PLATFORM.
Our marketing and inventory
support allow office product
resellers to provide a compre-
hensive offering of business
products with next day delivery
to their end user customers.
promotional materials, invoice and credit
research, and return authorizations.
Also in 2003, we accelerated the rollout of
our state-of-the-art Warehouse Management
System. This new system has resulted in
many important benefits, including better
utilization of warehouse space, increased
storage capacity, improved documentation,
improved order accuracy and fill rates,
and improved efficiency.
LOOKING AHEAD
SPR Richards will continue to build our
growth strategy around our quality product
offering, strong marketing programs, and
superior dealer services. We will also nurture
our many valued supplier and customer
relationships by understanding their needs
and creating profitable business solutions
to meet or even exceed them.