Mercury Insurance 2013 Annual Report Download - page 3

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…Our Driving Force
A shared commitment to excellence –this is what drives the thousands of dedicated
men and women that make up the Mercury workforce. By implementing programs
like our service excellence initiative, we have committed ourselves to ensuring
customer satisfaction, resulting in faster response time, fair claim settlements,
personal attention and lasting customer relationships. This kind of success requires
teamwork at every level of our organization. The Mercury brand of excellence means
going the extra mile and raising the bar a little higher, every day.
…Our Engine of Growth
Over the last 50 plus years, Mercury has grown from a small local company of six
employees and 90 agents to more than 4,500 employees and 8,300 agents today.
With professionalism and pride, they serve the needs of more than 1.7 million
policyholders nationwide. As the company has grown and expanded into other lines
of business, including home and business coverage, our employees have been there
every step of the way, rising to meet every challenge. Rain or shine, day or night,
they answer the call. From the front lines to the back oce, our ranks are filled with
experienced, motivated people who continue to fuel our growth.
…Our Ignition for Distinction
Mercury has been named one of “Forbes Most Trustworthy Companies” several times
in the past seven years. We view this as a direct reflection of the caliber and integrity
of our people. After all, ours is a business built on trust. Over the last half-century,
we have earned more than accolades. We have earned the trust of our customers,
partners and shareholders. With every transaction, we have the assurance of knowing
that this trust is in very capable hands. As a testament to our ongoing commitment to
unsurpassed customer service, Mercury’s JD Power score has risen more than any
other automobile insurance company over the past five years.
…Our Pathway Forward
At Mercury, we keep our eye on the road ahead. Thanks to the innovative and
progressive thinking of countless individuals throughout our organization, Mercury
has remained competitive by keeping pace with emerging industry trends in a rapidly
changing world. In recent years, we have introduced improved pricing strategies,
launched new commercial and private passenger auto products in selected markets,
made investments in technology, increased relationships with qualified agents and,
introduced a new program enabling customers to purchase a policy online. We will
continue to explore various new pathways forward as our industry evolves and we,
as a company, move forward—full speed ahead.
…the key to Mercury’s success!
Mercury Employees are...
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2013 ANNUAL REPORT