Health Net 2002 Annual Report Download - page 23

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We will provide efficient, simple and high quality administrative services that get
things right the first time and that produce competitive advantage.
As health care costs continue to rise, superior service and efficient operations will drive
our performance. This reality underscores many of Health Net’s internal efforts to consolidate
systems, services, operations and resources – initiatives designed to better serve customers and
enhance the efficiency of our operations enterprise-wide.
Among our many company-wide initiatives to enhance efficiency, the Health Net One System
initiative leads the way. In early 2002, Health Net began consolidating its health plans’ multiple
technology systems and platforms into one system. Until now, each health plan maintained its
own systems and approaches, leading to unnecessary duplication and expense.
This carefully planned initiative will touch each of our associates – and every aspect of
Health Net’s business – from e-mail systems and membership databases to medical manage-
ment systems and Web sites.
As each milestone is completed, our company becomes more customer focused. This initiative
is at the heart of Health Net’s future and its One Company Vision. Improving our operational
effectiveness – allowing us to streamline and simplify our operations – brings the promise of a
potent new competitive advantage for Health Net.
The new system – the one common system – is being implemented to enable better customer
service. Its national capabilities will permit us to introduce new and better products more
quickly as we grow membership. It will improve productivity, for example, by handling more
claims more rapidly. It will be more efficient to operate and less costly to maintain. And it will
ensure consistent operations and information throughout the country – so our customers have
a consistent experience with us, regardless of where they reside.
We are striving to be the first health care company in our sector to operate as one fully
integrated company, powered by one fully integrated system.
HEALTH NET, INC. | 21