Health Net 2002 Annual Report Download - page 17

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We will hire and retain the best people, create the best climate, provide the best
tools to do the best job and build a spirit of warmth, friendliness and pride throughout
the company.
Health Net’s most important asset is its more than 9,000 associates. From Clackamas, Oregon,
to Neptune, New Jersey – and in many communities in between – Health Net is committed to
providing associates with the right training, tools and development that will enhance their
ability to better meet the needs of all of our customers.
Our goal is to create an energized climate for our associates so we achieve the best results for
our customers. Since leadership is key in creating a productive and rewarding environment, we
launched initiatives in 2002 aimed at developing a top leadership team that, for years to
come, can shape Health Net’s culture, organizational climate and drive its overall performance.
One program, called Making Great Leaders, is an intense, comprehensive course
designed to enhance leadership skills among the company’s top managers. Through practical
information on associate motivation and 360-degree feedback from customers, supervisors
and peers, the course is designed to help make Health Net a better, more productive – and
more effective – place to work.
We are also introducing new competencies to be launched in 2003. These competencies
range from “Focus on the Customer” to “Acts with Integrity” and complement basic business
managerial skills. The competencies clearly articulate the expectations we have of managers to
act consistently with our Mission, Vision and Goals. By expanding the scope and depth of our
managers, we can become not merely a better company, but a truly great company.
To ensure our associates have the right tools to do their jobs, we created an online learning
site called Learning Link – which continues to be an important resource for associates’
technical and interpersonal development needs.
These training and development programs are key to our One Company initiatives that enable
us to better serve our customers – and at the end of the day, help us to attract, develop and
retain the best people.
HEALTH NET, INC. | 15