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4
GLOBALIZED SOLUTIONS FOR A GLOBAL MARKETPLACE
When customers choose FedEx Express®
, FedEx Ground®
, FedEx Freight®
, and other
services such as FedEx Trade Networks®
, FedEx Custom Critical® and FedEx Office®
,
they’re choosing FedEx — one brand, many solutions. Whether customers are shipping
between Paris and Hong Kong or between Dubai and Detroit, our network solutions allow
them to choose where, when and how they do business. Coming or going. Near or far.
During FY11, we strengthened our position in each transportation service segment —
express, ground and freight. Our momentum is helping customers of every size more
easily access world markets, ultimately creating prosperity and improving the quality
of life for people, businesses and nations.
>
With faster transit times
in more U.S. traffic lanes
than our competition,
FedEx Ground is also
faster to more residential
locations via FedEx
Home Delivery® service.
More transit-time
improvements are on
the way.
>
FedEx Home Delivery
provides convenient
delivery options that
are designed to fit
the lifestyle of busy
customers. Many of
these services aren’t
offered by anyone else
in today’s market.
>
The growing
e-commerce economy
is driving increased
residential deliveries
via FedEx Home Delivery
and FedEx SmartPost®
,
which had 31 percent
revenue growth in FY11.
FedEx SmartPost is an
economical way for e-
tailers to ship low-weight
packages to customers.
By using the United
States Postal Service®
for final delivery, we can
reach every U.S. address,
a competitive advantage
for FedEx.
>
Several new nonstop
777F routes between
key global markets depart
later in the day than
the competition, giving
customers more time.
U.S. customers can
receive FedEx® shipments
by 10:30 a.m. the next
business day from more
international cities than
any other transportation
company.
>
We completed strategic
acquisitions in India and
Mexico that augment our
global network. AFL, Pvt.
Ltd. of India serves 144
cities, which in turn funnel
shipments into our global
network. Our acquisition
of Multipack enhances our
domestic and international
solutions in Mexico.
>
We’ve opened 38 FedEx
Trade Networks freight
forwarding offices
worldwide since 2008.
That’s in addition to
more than 70 locations
in the U.S. and Canada,
providing customers
with international ocean,
air and freight solutions.
>
Cologne is home to
the new FedEx Express
Central and Eastern
European hub. It features
one of the largest
FedEx solar-electric
installations worldwide.
>
“Simple” describes the
new FedEx Freight —
one company, two
choices (priority or
economy). Not only
does FedEx Freight give
customers the options
they’ve been seeking,
we’ve streamlined
our network and are
reshaping the LTL (less-
than-truckload) industry.
No other LTL competitor
provides the same level
of convenience backed by
a money-back guarantee.
This strategy, along
with improved revenue
per shipment, helped
return FedEx Freight to
profitability by the end
of FY11.
>
CIO magazine named
FedEx Freight as a
recipient of the 2011
CIO 100 award for
integrating its
businesses and
improving the customer
experience. The award
recognizes FedEx Freight
for operational and
strategic excellence in
information technology
and for creating genuine
business value for
customers.
FedEx Express:
Growing Globally
FedEx Ground:
Gaining Speed
FedEx Freight:
Reinventing LTL