Eversource 2001 Annual Report Download - page 10

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8
A Best of the Best
Mindset
significant results to shareholders and customers alike.
While we pursue best of best operations, equally
important is continuing to achieve success on the
regulatory fronts. As we continue further into the
restructured marketplace, we find a robust market has
developed in Massachusetts while New Hampshire
has just started down the road of competitive choice
for all customers. In Connecticut, we are supporting
additional efforts to establish an energy pricing
structure that will stimulate competition and ensure
reliable energy supply.
With our inspired and future-oriented employees,
2002 accomplishments will demonstrate our zeal for
results and our dedication to our customers.
Regulated Businesses are pursuing a united goal:
best of best performance. This dedicated effort
includes increasing reliability, prudent cost controls,
and expanding energy options and services for mil-
lions of residents in our far-reaching service territory.
The Utility Group companies’ focus on improved reli-
ability, operational efficiencies and high quality customer
service will continue under the care and support of a new
leadership team charged with becoming a cost effective
customer focused energy delivery business. An atmos-
phere of continuous improvement will be our mainstay.
By leveraging our energy delivery expertise across
four regulated businesses we will achieve streamlined
operations maximizing our potential to provide
Cheryl Grisé, president - Utility Group, is motivated daily to satisfy the
energy needs of almost 2 million traditional electric and natural gas
customers. “Anticipating customer needs and delivering exceptional
customer service will be the fullest measures of our success.” In her 21st
year with NU, Cheryl is leading NU’s regulated companies to reliability
improvements and increased operating efficiencies.
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