Emerson 2013 Annual Report Download - page 9

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Please find page 9 of the 2013 Emerson annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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to solve our customers’ highest
stakes challenges.
Perfect Execution is looking at all of our processes –
from a holistic standpoint – to help redefine how
we approach our business to better meet customer
needs. For example, a team of operations, marketing
and engineering experts from Industrial Automation
was able to substantially increase fill rates and improve
part availability from 60 to 99 percent. A key element of
this was changing how we talked with customers about
their needs. It wasn’t just having the conversation with
them, but taking what they gave us and working with
everyone involved – from the manufacturing floor to
executive management. The most exciting element of
this is that Perfect Execution is more than just a one-
off project; it’s truly becoming a way of life for all of us
across the company.
> MELISSA HRUSKA
Valparaiso, Indiana
driven
We are
PERFECT
EXECUTION
Emerson > 2013 Annual Report 7