Emerson 2013 Annual Report Download - page 13

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Looking at the big picture, through the Perfect
Execution lenses, is helping us optimize our overall
processes as opposed to individual pieces. We’re
creating a more customer-centric approach by
understanding how to meet customer needs through
the entire project cycle rather than just one portion. It’s
an innovative way of approaching customers as we’re
saying, let’s not be laser-focused on perfecting one
element, let’s get everything out in the open and work
out the gritty details together. Sometimes that means
asking the customer how we can improve our processes
to better work with them. This is not a question
companies always want to ask, but Perfect Execution
has taught us asking the question is critical to knowing
what our customers truly need.
> WILLIAM VAUGHAN
Hanover, Maryland
innovation that is nothing less
than transformative.
know
We
PERFECT
EXECUTION
Emerson > 2013 Annual Report 11