E-Z-GO 2005 Annual Report Download - page 17

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needed flexible working capital to
deliver, situate and add amenities to
Textron Financial-financed home
developments. Before Quick
Draw, customers sought funding
from other sources. If they could not
secure financing, the risk of
delinquency or default with us
increased.
The innovative loan was designed
by Textron Six Sigma Black Belts to
satisfy customer specifications.
We reviewed application processes
and aligned workflow to speed
approvals. Quick Draw resulted in
lower risk of loss, as well as more
income from our existing relation-
ships. It also assured customers of
greater working capital throughout
the rapid, simplified funding
process.
Quick Draw demonstrated the
merits of Textron Six Sigma applied
in a non-manufacturing setting.
Few other rapid-response financing
options are available, positioning
Quick Draw for leadership in this
niche.
Textron Financial was named
Floorplan Lender of the Year in
2005 by the Manufactured
Housing Institute. The award
was presented for responsive
product offerings and excellent
service to the commercial
finance industry.
Focusing Resources
In 2005, Textron Financial continued our long-term focus on core business growth. We further refined our lending portfolio
and concentrated on driving core business expansion. Our strategy has been to grow existing businesses and products
aggressively, as well as to expand into adjacent spaces and leverage existing platforms.
Textron Financial welcomed every opportunity to apply Textron Six Sigma Lean resources in our offices to manage 2005
growth efficiently. Further, we collaborated with peers at Bell Helicopter, Cessna, E-Z-GO and Jacobsen to streamline their
financing procedures to enhance customer service.
Spanning Borders
As we acted to capture growth opportunities, we also looked to untapped prospects in existing industries. Using Textron
Six Sigma and strategic planning tools, we mapped the expansion of our Distribution Finance Group (DFG) into Canada.
This consistently high-performing division allows customers to use the value of their inventory to obtain financial support
for their business goals.
We replicated our comprehensive U.S. lending portfolio and efficient processes at DFG Canada, a division of Textron
Financial Canada Ltd. Our new headquarters in Burlington, Ontario leveraged existing customer relationships and our
best practices in commercial finance to support our Canadian-based customers. With our talented local workforce serving
the neighboring business community, Canadian operations exceeded profit goals and growth targets during 2005, its
first full year of operations.
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