DHL 2002 Annual Report Download - page 66

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65
Corporate Divisions
EXPRESS
As of January 31, 2003, DHL acquired the Canadian logistics arm of Mayne
Group, Ltd., Australia, Mayne Group Canada, thereby systematically strengthening
its position in the North American market for ground-based express delivery.
Quality and flexibility for our customers
In globalized markets, the winners are those players who can act quickly and reliably.
Deutsche Post World Net again had among the fastest mail transit times within Europe
according to a study of international companies carried out by :over the
last few years, we have reduced the average transit time for letters by around one day
to 2.2 days.
Our PACKSTATION delivery service enables us to meet our customers’
demands for a flexible system for collecting deliveries; recipients of parcels can now
decide for themselves where they would like to have them delivered. Business customers
making use of this service now include Deutsche Telekom, Profectis – Germany’s
largest electrical customer service operation for the retail trade – and Roche-Diagnostic.
In addition, we have expanded our mail order services to include specific industry
solutions and bundled them in our own competence center.
Outlook
Our aim is to generate both volume growth and above-average profitability on the
German and European CEP markets on the strength of our superior quality and services.
Structural improvements within the Group will contribute to this significantly: by
merging networks in Europe that previously operated in parallel to one another, we
will substantially improve our performance in the express and logistics business.
To achieve this, we will be taking the following measures: we will harmonize
and concentrate our product portfolio under the DHL brand name. This will serve
to simplify our internal processes, give our marketing and sales activities greater
focus, and increase the transparency of our offerings for customers. On the cost side,
we will bundle our purchasing power, relocate the Deutsche Post Euro Express and
Danzas administrative centers to the DHL site in Brussels, and merge our 18 existing
regional data centers to create three or four global ones. In this way, we will put the
DHL brand at the heart of our global express and logistics business.
In addition, we intend to open further sales offices for cross-border mail in
Europe, a segment where we want to be the number one global player.
UNEX
UNEX (Unipost External Monitoring
System), commissioned by the Inter-
national Post Corporation, measures
transit times for cross-border priority
mail items in Europe from the time
they are handed over to the service
provider to their delivery.