DHL 2002 Annual Report Download - page 55

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54
Our solution:
Quality and service throughout
MAIL Corporate Division
“Deutsche Post” is the high-performance brand of the MAIL Corporate Division. Under this name, we
offer a comprehensive portfolio of products and services for paper-based communication. With revenue
of €11.7 billion and a delivery volume of 21 billion items, we are Europe’s largest mail service provider.
In Germany, our nationwide infrastructure of 83 mail sorting centers allows us to serve 39 million
households and three million corporate customers. The MAIL Corporate Division was once the original
nucleus of the Group. Since the mid-1990s, we have been expanding this core business by offering
additional services and products in new Corporate Divisions. The mail business contributed around 28%
of total revenue in fiscal year 2002.
2001 2002 Change
in %
Total revenue in €m 11,707 11,666 -0.4
Profit from operating activities (EBITA) in €m 1,960 1,658 -15.4
Return on sales 2) in % 16.7 14.2
Investments in €m 369 3) 342 -7.3
Employees calculated as FTEs, as of
excluding trainees Dec. 31 137,130 130,546 -4.8
1) For a detailed explanation of the Corporate Division’s financial development,
please see the “Business Developments” section of the Group Management Report, page 31f
2) EBITA / revenue
3) Restatement of prior-period amounts due to reallocation of the retail outlets (see item 9 in the Notes)
MAIL Corporate Division 1)