Computer Associates 2005 Annual Report Download - page 18
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CA 2005 PAGE 16
potential
progress
people
priorities
partners
OUR CUSTOMERS, OUR PARTNERS
We want to become a trusted and strategic technology
adviser to our customers. This is the number one
priority to which
CA
is fully committed.
Over the past
18
months, we have been working
to change from a company that sells lots of great soft-
ware products to one that listens to customers
and offers relevant, comprehensive solutions to meet
customers’ business needs. This kind of shift is big.
It’s critical. And it takes time.
It also reflects what we’re hearing from customers.
We currently serve
98
percent of Fortune
1000
®
companies across every major industry worldwide.
They want to reduce their number of vendors, and we
Our goal is to become a trusted
technology partner with our customers.
It’s an obvious statement.
But one to which CA is fully committed.
want to be among the chosen because they see value
not only in our solutions but also in our relationships.
Among our efforts, we have changed the way our
sales teams are compensated to better reward
selling solutions and building partnerships. We are
enhancing training and supporting our sales teams with
technology specialists, as needed. And our
development and support organizations are now much
closer to the customer – an important customer
request – to improve quality and cut the time it takes to
resolve technical issues when they arise.