ComEd 2008 Annual Report Download - page 20

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Exelon฀at฀a฀Glance
comed
The฀Illinois฀Commerce฀Commission฀(ICC)฀approved฀a฀$274฀million฀rate฀increase฀
effective฀Sept.฀16,฀2008.฀ComEd฀requested฀this฀increase฀in฀response฀to฀higher฀฀
costs฀to฀modernize฀and฀maintain฀system฀reliability.฀The฀ICC฀also฀established฀
a฀limited฀Advanced฀Metering฀Infrastructure฀pilot฀and฀a฀workshop฀process฀to฀
explore฀Smart฀Grid฀technologies.฀Implementing฀new฀technologies฀and฀equipment฀
will฀dramatically฀change฀the฀nature฀of฀service฀to฀customers฀and฀empower฀them฀
to฀make฀wiser฀energy฀choices,฀which฀can฀lead฀to฀lower฀bills฀and฀a฀reduced฀฀
carbon฀footprint.
ComEd฀completed฀the฀West฀Loop฀Project,฀the฀largest฀Transmission฀&฀Distribution฀
project฀it฀has฀ever฀undertaken.฀This฀project฀improves฀reliability฀by฀expanding฀the฀
transmission฀system฀in฀Chicago’s฀central฀business฀district,฀transforming฀it฀from฀a฀
radial฀to฀a฀state-of-the-art฀network฀system.฀
Enhanced฀reliability,฀consistent฀service฀and฀new฀business฀initiatives฀are฀paying฀
off.฀The฀year-end฀Customer฀Satisfaction฀Index฀score฀of฀79.2฀was฀4.4฀percent฀above฀
the฀2007฀score.
ComEd฀faced฀significant฀storm฀activity฀in฀August,฀which฀affected฀nearly฀520,000฀
customers.฀ComEd฀crews฀restored฀service฀to฀98฀percent฀of฀customers฀within฀฀
48฀hours.฀
ComEd฀expanded฀its฀energy฀efficiency฀initiatives฀through฀a฀three-year฀portfolio฀
of฀programs฀called฀Smart฀Ideas™.฀The฀programs฀are฀expected฀to฀yield฀more฀than฀
$155฀million฀in฀savings฀to฀customers฀and฀could฀result฀in฀significantly฀reduced฀฀
carbon฀emissions.฀฀
ComEd฀earned฀International฀Standardization฀Organization฀(ISO)฀14001฀certification฀
for฀its฀Environmental฀Management฀System.฀This฀certification,฀recognized฀as฀the฀
gold฀standard฀across฀industries,฀further฀solidifies฀ComEd’s฀commitment฀to฀and฀
example฀of฀environmental฀leadership.
ComEd฀and฀its฀nearly฀5,600฀employees฀are฀responsible฀for฀maintaining฀more฀
than฀78,000฀miles฀of฀power฀lines฀that฀make฀up฀the฀electric฀transmission฀and฀฀
distribution฀systems฀in฀Northern฀Illinois.฀ComEd฀also฀provides฀customer฀opera-
tions฀for฀more฀than฀3.8฀million฀customers฀across฀the฀region,฀or฀70฀percent฀of฀the฀
state’s฀population฀
peco
2008฀saw฀PECO฀achieve฀top฀decile฀industry฀rating฀in฀safety,฀a฀17-percent฀improvement฀
in฀employee฀engagement฀and฀its฀highest-ever฀non-storm฀reliability฀rating฀–฀all฀
the฀result฀of฀the฀company’s฀culture฀of฀continuous฀improvement.฀
PECO฀in฀2008฀invested฀a฀record฀$397฀million฀in฀its฀capital฀plan,฀a฀13฀percent฀
increase฀over฀the฀year฀before,฀to฀further฀increase฀reliability฀in฀electric฀and฀natural฀
gas฀systems฀throughout฀the฀region.฀This฀included฀the฀christening฀of฀a฀$22฀million฀
substation฀serving฀industrial,฀business฀and฀residential฀customers฀in฀the฀South฀
Philadelphia฀area.฀
฀PECO฀built฀on฀its฀community฀partnerships,฀donating฀$500,000฀to฀the฀African-฀
American฀Museum฀in฀Philadelphia,฀working฀with฀Radio฀Disney฀to฀bring฀electrical฀
safety฀messages฀to฀school฀children,฀and฀building,฀in฀a฀single฀day฀with฀more฀than฀
200฀PECO฀volunteers฀working฀in฀torrential฀downpours,฀a฀community฀playground฀
near฀Collegeville,฀Pa.,฀in฀the฀name฀of฀fallen฀PECO฀lineman฀Michael฀J.฀Killian.
The฀company฀also฀continued฀on฀its฀quest฀to฀become฀greener฀by฀starting฀construction฀
of฀a฀“green฀roof”฀at฀the฀main฀office฀building,฀building฀an฀energy-efficient฀service฀
building฀in฀West฀Chester,฀Pa.,฀and฀forming฀a฀partnership฀with฀ENERGY฀STAR®,฀฀
promoting฀energy-efficient฀appliances฀to฀its฀customers.฀PECO฀also฀attained฀the฀
ISO฀14001฀certification฀for฀its฀environmental฀management฀system,฀and฀switched฀
its฀entire฀diesel-vehicle฀fleet฀over฀to฀bio-diesel฀fuel.฀All฀of฀these฀initiatives฀tie฀in฀
with฀Exelon’s฀overall฀efforts฀to฀reduce฀greenhouse฀gas฀emissions฀–฀Exelon฀2020:฀A฀
Low-Carbon฀Roadmap.
PECO฀and฀its฀approximately฀2,400฀employees฀serve฀nearly฀1.6฀million฀electric฀
customers฀and฀485,000฀natural฀gas฀customers฀in฀a฀combined฀service฀territory฀of฀
approximately฀2,100฀square฀miles.฀PECO’s฀electric฀distribution฀system฀includes฀
close฀to฀13,000฀circuit฀miles฀of฀overhead฀lines฀and฀more฀than฀15,000฀cable฀miles฀
of฀underground฀line.฀PECO’s฀natural฀gas฀distribution฀system฀includes฀29฀gate฀฀
stations฀and฀nearly฀13,000฀miles฀of฀pipeline.฀PECO฀delivered฀83.7฀billion฀cubic฀feet฀
of฀natural฀gas฀and฀39.4฀billion฀kilowatt-hours฀of฀electricity฀in฀2008.฀฀฀
18