CenterPoint Energy 2004 Annual Report Download - page 22

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During 2004, we placed a heightened emphasis on
increasing customer satisfaction in Pipelines and Field
Services. The results of the independent Mastio Customer
Satisfaction Survey showed significant improvements for
both our interstate pipelines, CenterPoint Energy Gas
Transmission Company (CEGT) and CenterPoint Energy-
Mississippi River Transmission Corporation (MRT). Both
pipelines were ranked in the top quartile, with MRT ranking
third out of 42 pipelines in the Overall Satisfaction Index
and CEGT ranking eighth. A Field Services survey also
showed us with high marks for service, with 73 percent of
our customers rating us either above average or excellent in
meeting their expectations. When asked how well our serv-
ices are adding value to their business versus expectations,
94 percent said we met or exceeded their expectations.
WE STRIVE TO MAKE OUR CUSTOMERS’ LIVES MORE
COMFORTABLE, PRODUCTIVE AND ENJOYABLE
CenterPoint Energy natural gas customers such as Ed Lowe
enjoy backyard grilling with family and friends.
COMMITTED TO CUSTOMERS