CenterPoint Energy 2004 Annual Report Download - page 19

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Please find page 19 of the 2004 CenterPoint Energy annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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Occupational Safety & Health Administration (OSHA)
Recordable Incident Rate by 15 percent while increasing the
number of hours worked by 9 percent. Our pipelines safety
record is one of the best in the industry.
Operational Excellence –
improving service and response time
All of our business units reported successes in their
operations in 2004.
Our electric operations unit expanded a shared trenching
effort that now includes the installation of both telephone
and cable lines in the same trench with our electric cable
and gas pipe. As a result of this initiative, we lowered
installation costs and expect to realize future savings
through reduced cable cuts and buried line locator expenses.
Also, along with the rest of the Texas retail electric market,
CenterPoint Energy helped launch and complete a massive
two-year project to automate the move-in/move-out process
for electricity customers. This was a major milestone
involving a collaborative process in which market
participants worked together to benefit customers. As a
result, customers moving into a new home can expect
to receive timely electric service. The new system now
identifies instances in which there are multiple service
requests for a single address, and it “stacks” them so they
can all be processed at the same time. As a result,
CenterPoint Energy’s manual work load is reduced by
90 percent, saving us time and money.
Our natural gas delivery business is focusing on implementing
new computer technology to reduce costs and improve
17
Construction Inspectors Johnny Rawls, left,
and Fred Pitcher inspect work at a Houston
construction site.
WE ARE COMMITTED TO CONTINUALLY
IMPROVING OUR SERVICE TO CUSTOMERS