Cash America 2007 Annual Report Download - page 12
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Advances in employee development
At Cash America, we’re a family. We don’t want people
to work for us and then leave to advance their careers
somewhere else. Instead, we want to foster leadership and
a desire for success so that our employees can progress
within our company.
Our goal is to attract talented, enthusiastic and professional
people – and once we’ve hired them, we do everything
in our power to keep them. In 2006, we implemented a
learning management system to help store employees
foster the skills they need to further their Cash America
careers. The program is expected to fully launch by the
end of 2008.
We’ve also pioneered the innovative Cash America
management training program – comprehensive
preparation that includes in-class instruction, partnerships
with mentor managers and education in basic appraisal.
All of our operations-level management co-workers
have graduated from our in-house management training
program, and many members of our operations team
participate in Cash America University. More than
450 store managers have taken part in this weeklong
educational and motivational program since it launched in
2004. By giving store managers a chance to interact with
each other and with field support personnel, Cash America
University keeps our mission and values top-of-mind.
And those who work in our Field Support Center aren’t left
out of the process. Many field support co-workers spend
part of their orientation working in Cash America pawn
locations, ensuring that both customer and co-worker
needs are at the forefront of all Company strategy and
development.
Opportunities for career growth are plentiful – we
promote from within whenever possible – and we offer
a compensation program that makes it possible to earn
a great living. We continue to listen to our employees,
evolving our benefits to make Cash America a great place
to foster long-term careers.
We also want to give our employees the most advanced
tools for achieving their best. We’re committed to the
ongoing development and expansion of our industry-
leading point-of-sale and management information
systems, advancing to a more customer-centric platform
that enhances information flow and keeps our operations
quick and efficient. These changes will make it possible
for employees to add products and services with ease, and
will result in more user-friendly transactions at every level.
Advances to our systems will debut throughout 2008
and 2009.
Pharaohs looked for simple brawn and
endurance from pyramid builders, but
today’s employers need something
more. Modern workers have advanced
to offer insight and adaptability in our
global workplace, and today’s Cash
America employees are at the top
of their field, ensuring prompt and
professional customer service at every
point of contact. Workforces
Advances
Cash America International, Inc.
10