Carphone Warehouse 2011 Annual Report Download - page 3

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OVERVIEW
GROUP AT A GLANCE
Following the demerger of TalkTalk, the Group comprises joint
venture investments in Best Buy Europe and Virgin Mobile France
and wholly owned property and other assets in the UK.
BEST BUY EUROPE
• Joint venture with Best Buy,
a world-leading consumer
electronics retailer.
• Specialist advice in areas of
product and service complexity.
• Customer-focused, with a
demonstrated track record
of high quality service.
CPW EUROPE
• Founded in the UK in 1989, the business
has grown to become Europe’s leading
independent mobile phone retailer.
• Strong earnings growth over
past two years, capitalising on
an exciting technology pipeline.
• 2,429 stores of which approximately
10% are franchises.
• Rolling out ‘Wireless World’ store
format, delivering excellent customer
feedback and strong financial returns.
• Online channels provide information
and home and in-store delivery options.
2,429stores
12m connections
BEST BUY MOBILE US
• Launched in the US in 2006 as
a partnership between Carphone
Warehouse and Best Buy, through
which Best Buy Europe receives a
profit share from Best Buy Mobile.
• Phenomenal growth in market share
and earnings since launch, on the back
of a rapid rollout of its differentiated
proposition across the Best Buy estate.
• 190 stand-alone stores and 1,101 stores
within Best Buy’s ‘Big Box’ stores.
• Plans for significant further growth,
targeting 600-800 stand-alone stores
within next five years.
• Online platform relaunched in 2010
to provide improved customer
experience.
1,291stores
7m connections
CARPHONE WAREHOUSE
GROUP
BEST BUY EUROPE