BT 2014 Annual Report Download - page 185
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Voice of the customer
In November 2013, BT once again
mobilised its entire network to help raise
funds for the DECos Philippines Typhoon
Appeal, with many employees going over
and above their normal roles. On behalf
of{the communities you have helped
over{the years, I want to say thank you.
Without BTos valuable support we could
not do what we do.
Saleh Saeed – CEO, Disasters Emergency Committee
To Ƭnd out more, visit
www.bt.combetterfuture
Voice from BT
Iom proud to lead a team thatos uniTue in{every
way. The commitment, enthusiasm, and{skills of
our ERT members are second to none. At times of
crisis you need to pull together and work as one
team the ERT does exactly that.
Craig Thorpe – Head of ERT, BT Technology, Service & Operations
37 hrs
No.1
60%
£30m
£39,500
#
AskDEC was the number one
trending topic on Twitter in the
UK during DEC’s Philippines
appeal at the BT Tower
The DEC took £10 million in the
rst37 hours of the Typhoon
Haiyan appeal
Increase in the number of
donations year on year to
support a variety of good causes
Raised for Children in Need and
DEC Philippines appeals in one
week using our commission-free
online giving platform MyDonate
Raised by our employees
this year for various
charities through their own
fundraisingactivities
Restoring connections
in{an emergency
BT’s Emergency Response Team pictured after successfully
installing a satellite communications unit in Roxas City, Capi,
Philippines as part of our response to Typhoon Haiyan in 2013.
A VSAT’ unit was used to provide voice and data connections
for NGOs and charities based there, enabling them to plan and
implement their relief eorts.
Over the decades BT has reached out
to help people recover from natural
disasters – most recently in the aftermath
of Typhoon Haiyan, which devastated
thePhilippines.
When a natural disaster strikes, re-establishing communications
links is crucial to any wider relief eort. That’s where BT’s
EmergencyResponse Team (ERT) comes in. Staed by skilled
BTpersonnel, theERT does whatever it takes to get phone and
broadband links upand running.
The ERT is one part of our Better Future programme, a series of
initiatives to full our commitment to being a responsible and
sustainable business. Another of the initiatives is our commission-
free online giving platform, MyDonate. One aspect of the MyDonate
service focuses on telethons and appeals - such as the one we
helped the UK’s Disasters Emergency Committee with after
TyphoonHaiyan.