BT 2008 Annual Report Download - page 169

168 BT Group plc Annual Report & Form 20-F
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21CN: an end-to-end, next generation IP network, designed to
transform the customer experience by delivering new, converged
services rapidly and cost effectively. It is one of the largest
investments in the UK’s communications infrastructure by a
private sector company
21CN Ethernet: a next generation wholesale Ethernet service
and the first to be built on the 21CN platform. It will offer ten
times the bandwidth of the core MPLS network, delivering
high-speed data connectivity to corporate customers and mobile
operators
A
ARPU: average revenue per user
B
backhaul network: the network linking a communication
provider’s network with the BT exchange
broadband: comes from ‘broad bandwidth’ and is used to
describe a high-capacity, two-way link between an end user
and an access network supplier – capable of carrying a wide
range of applications
BT Broadband Talk: enables customers to make and receive calls
over a broadband connection, using a touch-tone telephone
plugged into the router or BT Home Hub. Customers on BT
Broadband Talk get a separate phone number
BT Broadband Voice: a voice over IP telephone service offering
unlimited local and national calls for a fixed monthly
subscription
BT Business Broadband: a broadband package specifically
designed for small and medium businesses, which was
superseded in January 2007 by BT Business Total Broadband
BT Business Builder: one of a series of SaaS (software as a
service) applications designed to help small businesses with
administration and cost control
BT Business Essentials: a package designed for customers taking
their first online steps, which includes basic website creation
tools
BT Business IT Manager: a selection of services to meet all small
and medium businesses’ IT needs – from hardware supply and
set up to advice on, and support for, systems
BT Business One Plan: the UK’s first triple-play landline, mobile
and broadband calling package designed for businesses
BT Business Total Broadband: BT’s most complete broadband
package specifically designed for small and medium businesses,
powered by business-grade broadband with download speeds of
up to 8Mb
BT Communications Complete: a simple, networked IP platform
offering everything BT’s business customers need to improve
their communications
BT Conferencing: a business within BT Enterprises offering
global audio, video and web collaboration services
BT Corporate Fusion: a ground-breaking premises-based fixed-
mobile convergence service for large organisations. It enables
organisations to take advantage of fixed-mobile convergence
and their increasing deployment of IP telephony and wi-fi
coverage
BT Design: a BT internal functional unit responsible for the
design and deployment of the platforms, systems and processes
which support BT’s products and services
BT Digital Vault: a quick and hassle-free service for
safeguarding files stored on customers’ PCs and laptops –
including photos, emails, and other important personal
information
BT Directories: a business within BT Enterprises offering
directory enquiries, operator services and the phone book, as
well as more recently developed on-line and CD-ROM services
BT Enterprises: a business unit within BT Retail encompassing
BT Conferencing, BT Directories, BT Expedite, BT Payphones, BT
Redcare and dabs.com
BT Expedite: a business within BT Enterprises offering specialist
store integration solutions and services
BT FON: global wireless broadband access for BT Total
Broadband customers using BT Openzone Wi-Fi hotspots and
the connection of other BT FON members
BT Fusion: a versatile tariff that includes unlimited calls to UK
mobiles and UK landlines made from the office (within range of
the BT Business Hub) or from a BT Openzone hotspot
BT Global Services: BT’s line of business providing global
services (including managed networks, outsourcing and systems
integration on an agile IP infrastructure) to multi-site
organisations, such as corporate and government customers
across Europe, the Americas and the Asia Pacific region. It also
serves wholesale customers outside the UK
BT Home Hub: a stylish, powerful feature-packed ADSL router,
designed to sit at the heart of the digital home. It can connect
to up to 15 devices wirelessly, and supports BT’s full range of
services including BT Total Broadband and BT Broadband Talk
BT Home IT Support: BT’s IT fix-it service for broadband
customers, offering straightforward jargon-free advice and
support over the phone or in the home for a wide range of
computer issues
BT Ireland: a division of BT Retail. It operates in the consumer,
business, major business and wholesale markets throughout the
island of Ireland
BT Net Protect: anti-virus and firewall security products
BT Office Anywhere: a hand-held device which gives users on
the move the functions of an office Windows PC. Unlike other
smartphones, it comes with VoIP and the option of unlimited
VoIP calls to UK landlines
BT Openzone: a convenient, easy to use broadband internet
access service using wireless technology (Wi-Fi). Users can
access email or surf the internet from around 40,000 hot spots
throughout the UK and around the world
BT Operate: a BT internal functional unit responsible for the
operation of the platforms, systems and processes which support
BT’s products and services
BT Payphones: a business within BT Enterprises providing street,
managed and private payphones and card services
BT Pension Scheme (BTPS): The BTPS is the group’s main final
salary pension scheme, where benefits are based on employees’
length of service and final pensionable pay
BT Redcare: a business within BT Enterprises offering secure
intelligent monitoring and tracking services, including alarm
monitoring, CCTV, machine monitoring, secure mobile data
solutions and vehicle tracking
BT Retail: a BT line of business offering a wide range of retail
products and services to the consumer and small to medium
business markets
Additional information
Glossary of terms