BT 2007 Annual Report Download - page 9

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Business review
30 Financial review
49 Corporate governance
The Directors consider that the
Report of the Directors has been
prepared in accordance with the
principles in the Reporting
Statement on the Operating and
Financial Review issued by the
Accounting Standards Board.
Business review
9 Introduction to the
Business review
9 Our operational structure
9 Our strategy
10 Outlook
11 Lines of business
11 BT Global Services
12 BT Retail
16 BT Wholesale
17 Openreach
18 Transforming our costs
18 Improving customer
satisfaction and service
19 Acquisitions and disposals
20 Regulation, competition
and prices
22 Relationship with
HM Government
22 Legal proceedings
22 Resources
22 Corporate reputation
and brand strength
23 Motivating our people
and living the BT values
24 Research and
development
24 IT Support
24 Property
24 Our commitment to society
27 Group risk factors
Please see Cautionary statement
regarding forward-looking statements
on page 158.
Report of the Directors
Business review
We are committed to increasing shareholder value by transforming our customers’ experience
through service excellence.
8BT Group plc Annual Report & Form 20-F