BT 2007 Annual Report Download - page 4

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BT Group plc Annual Report & Form 20-F 3
OUR CAPABILITIES
Our capabilities range from:
sthe provision of a single, domestic telephone line to
the development of an innovative network infrastructure
for the twenty-first century
sglobal networked IT services to broadband packages
for the home
snext generation TV to voice over IP services
sinnovative calls packages for homes and businesses
to personal help when your PC goes wrong.
OUR VALUES
The BT values capture the way we get things done. They are at
the heart of every compelling customer experience.
Our values are:
TRUSTWORTHY we do what we say we will
................................................................................................................................................
HELPFUL we work as one team
................................................................................................................................................
INSPIRING we create new possibilities
................................................................................................................................................
STRAIGHTFORWARD we make things clear
................................................................................................................................................
HEART we believe in what we do
................................................................................................................................................
We are committed to contributing positively to society and
a sustainable future. This is part of the heart of BT.
.......................................................................................................................................................................................................................................................................................................
SERVING OUR CUSTOMERS
Our 18 million customers range from individual consumers with a single phone line,
to government departments and some of the world’s biggest multinationals. With effect
from 1 July 2007, a new operational structure will help us enhance our services.
We will serve our customers - consumer, business, wholesale and major
corporate - through four lines of business
BT RETAIL
Ian Livingston
CEO
BT GLOBAL
SERVICES
François Barrault
CEO
BT WHOLESALE
Paul Reynolds
CEO
OPENREACH
Steve Robertson
CEO
BT GROUP
Ben Verwaayen
CEO
Hanif Lalani
Group Finance
Director
Two new business units will be responsible for developing and operating
the platforms, systems and processes that will support
our services around the world
BT DESIGN
BT OPERATE
Andy Green CEO Group Strategy and Operations
Defend traditional
• Improved service
• Price innovation
• Reduce costs/improve margin
• Creative marketing
Grow new wave
• Networked IT services
• Broadband services
• Mobility solutions
... consistent delivery
Long-term partnerships
with our customers
OUR STRATEGY
Global 21st Century Network platform
.......................................................................................................................................................................................................................................................................................................
.......................................................................................................................................................................................................................................................................................................
........................................................................................................................
Revenue mix by customer segment
year ended 31 March 2007
Major corporate
36%
Wholesale
27%
Consumer
25%
Business
12%
Overview