BT 2003 Annual Report Download - page 140

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1999 2000 2001 2002 2003
Call growth
% growth in UK fixed-network call volumes (minutes)
over the previous year 6 12 18 19 13
Growth is estimated by reference to growth in absolute call minutes.
1999 2000 2001 2002 2003
UK exchange line connections
Business (’000) 7,982 8,450 8,910 9,030 9,062
% growth over previous year 6.1 5.9 5.4 1.3 0.4
Residential (’000) 20,067 20,040 19,970 20,027 20,201
% growth over previous year (0.3) (0.1) (0.3) 0.3 0.9
Service providers (’000) – 90 70 56 90
% growth over previous year – – (22.2) (20.0) 61.0
Total exchange line connections (’000) 28,049 28,580 28,950 29,113 29,353
% growth over previous year 1.4 1.9 1.3 0.6 0.8
1999 2000 2001 2002 2003
People employed
Continuing activities (’000) 115.0 120.8 116.8 108.6 104.7
Discontinued activities (’000) 9.7 16.0 20.2 – –
Total employees (’000) 124.7 136.8 137.0 108.6 104.7
Operational statistics
years ended 31 March
BT Annual Report and Form 20-F 2003 139