Amazon.com 2011 Annual Report Download - page 85

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AMAZON.COM, INC.
SCHEDULE II—VALUATION AND QUALIFYING ACCOUNTS
Balance at
Beginning of
Period
Charged to
Costs and
Expense
Amounts
Written
Off
Balance at
End of
Period
(in millions)
Allowance for doubtful accounts
December 31, 2011 ..................................... $ 77 $ 87 $(82) $ 82
December 31, 2010 ..................................... 66 75 (64) 77
December 31, 2009 ..................................... 76 55 (65) 66
Allowance for sales returns and commissions
December 31, 2011 ..................................... $103 $(490) $542 $155
December 31, 2010 ..................................... 76 (396) 423 103
December 31, 2009 ..................................... 36 (154) 194 76
77