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2004 – a year of excellent performance
In 2004, Mondial Assistance Group, world leader in travel insurance and assistance services, registered very strong
growth due to its policy of balanced risks applied both internationally and across all business lines. Our innovative
and diversified service offer allowed us to continue to develop our business and, despite a very competitive market,
to maintain a leading position in the majority of countries where we are present. Group staff dedication to clients
and their end customers was a key driver for designing new quality solutions and services, and resulted in complete
satisfaction and renewed trust from our clientele.
Our healthcare offer, launched at end 2003, was successfully rolled out in 14 countries. Moreover, business units
around the world continued to develop value-added healthcare and domestic health services favouring prevention
and personal well-being.
As a world premiere, we presented in 2004 our first comprehensive evaluation of 800 clinics and hospitals in 108
different countries throughout the world. This database is a concrete, valuable tool for Group doctors that helps them
decide the best possible care for patients wherever they may be.
2004 figures reflect strong growth
In a recovering tourist industry and despite continued uncertainty in the economy, our Group posted a healthy
+10.5% increase in turnover to reach 1.1 billion euros, and an 84% increase in operational results. We implemented
a dynamic commercial strategy throughout the year, which led to sales growth in both mature and emerging markets
in two of our core business activities - travel insurance and assistance. Several markets (e.g. Australia, UK, Brazil)
experienced a spectacular leap in turnover, ranging from +23% to +47%; and some markets, for which turnover is
still relatively small in absolute terms, witnessed even stronger growth. Although Europe contributes the most to Group
turnover, contribution from the Americas and the Asia Pacific region is increasing.
Thanks to our ongoing claims control and cost containment policies, Group profitability posted a +48% increase to
attain 23.1 million euros.
It is our people, the Group’s greatest asset, and their uncompromising professionalism and multiplicity of skills and
talent which produced these excellent results. By continually anticipating clients’ needs, and demonstrating solidarity
and a sense of responsibility when faced with tremendous challenges, not only did Group results flourish in 2004,
but its position was strongly reaffirmed as a reliable, caring and top quality leader in its field.
Editorial
Editorial
It is our people, our Group’s greatest asset and their uncom-
promising professionalism and multiplicity of skills and talent
which produced these excellent 2004 results. ”
“