Aarons 2013 Annual Report Download - page 7

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

Woodhaven products.

Aaron’s customer may have experienced a temporary job
loss or reduction in hours in the recent past. Aaron’s lease
ownership plans provide the peace of mind people need
and appreciate in these uncertain times. If the customer
chooses, the merchandise can be returned with no further

no additional fees. And, our customers will not lose what
they have invested because Aaron’s provides “Lifetime
Reinstatement.” Any time later, our customers can pick up

for the same total cost of ownership.

maintain an ongoing relationship with our customers,
working with them every step of the way to help them
achieve ownership of the merchandise they are leasing.

a good customer experience leads to repeat business.
Repeat business is the basis for sustainable economic
performance.

and is continuing to invest in new technology to improve
customer and associate service at the transaction level.

top priority.