AIG 2013 Annual Report Download - page 4

When we look back on 2013, we can truly say that it was an
opportunity for us to demonstrate that what we’ve done at AIG
over the past few years is sustainable.
Last year, we capitalized on strong forward momentum, driven
by the winning spirit of our people and solid performance in
our core insurance operating businesses.
The actions we took last year positioned us for an even
stronger 2014, as we concentrate on four core priorities:
• Intense focus on customers: We’ve invested a tremendous
amount of time and effort into changing the company for
the better over the past few years, never losing sight of our
driving force – our customers – along the way. Every step
we took to improve AIG was designed to enable us to
serve them better and become closer to them.
• Strong growth and profitability in our operating businesses:
Our efforts to improve risk selection, strengthen distribution,
and grow sales are really paying off. We became a
stronger, and more efficient and sustainable company,
thanks in part to our continued progress in such areas as
technology, operations, and our centers of excellence.
AIG is an insurance and retirement solutions leader, and we
have opportunities to grow – in smart ways that leverage
shared technology and other resources.
• Operational efficiency: We continue to look at ways to
simplify our organization so that there are as few layers as
possible between us and our customers. We are also fine-
tuning our decision-making processes to ensure that the best
qualified people are the ones making the calls, in the most
reasonable amount of time.
• Our people: We have endeavored to create a simpler
organization, which, with clearer role responsibility, will
help empower our people, increase collaboration and
efficiency, and further strengthen our customer relationships.
Our 2013 results illustrate how we are effectively leveraging
all of our resources across every business to add value to our
overall organization:
• AIG Property Casualty had growth in pre-tax operating
income, attributable to an improvement in underwriting
results and an increase in net investment income, partially
offset by the impact of higher severe losses.
To Our Shareholders,
2
Robert H. Benmosche
President and Chief Executive Officer