AIG 2013 Annual Report Download - page 12

Why we do it.
The employee publication, Contact, represented in the collage at right, has been connecting the people of AIG
across businesses and geographies for over 80 years, to better serve all of AIG’s stakeholders.
95
years
10
Since our beginnings, we’ve insured some exciting events, and groundbreaking
travels and projects – like the rebuilding of the World Trade Center. We’re as
proud and passionate about insuring risks anyone may encounter: the woman
in Argentina (pictured above, second from right) rebuilding her home after
devastating floods … the soldier recovering from an eye injury suffered during
a training mission … the hospital administrator focused on being able to make
the most of retirement … the person just starting to think about retirement … the
employee of a company in China who falls ill while based in Angola and must be
flown to a South African hospital for treatment.
Giving back is an important part of AIG’s identity. In 2013, nearly 5,000
employees participated in global Volunteer Weeks around the world. The almost
400 projects ranged from visiting and supporting underprivileged children at a
school in Guayaquil, Ecuador; to assisting at an animal shelter in Melbourne,
Australia; to beautifying a dilapidated playground in Budapest, Hungary.
We’ve built our business on identifying the risks that individuals and companies
face, creating the right solutions for them, and responding when they need help
most. We segment claims into three categories – major, complex, and express –
to better respond to customer needs. We also help our customers reduce their risk,
first by understanding it and then by taking preventive measures.
In all of these ways, we enable our customers and communities to bring on tomorrow.