ADP 2011 Annual Report Download - page 4

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In order to address the growing business process outsourcing (BPO) market for clients seeking human resource information
systems and benefit outsourcing solutions, ADP offers its integrated comprehensive outsourcing services (COS) solution that
allows larger clients to outsource to ADP their HR, payroll, payroll administration, employee service center, benefits administration,
and time and labor management functions. For mid
-
sized clients, ADP Workforce Now® Comprehensive Services provides integrated
tools and technology to support payroll, a full
-
featured benefits administration solution, HR guidance and HR administration needs
from recruitment to retirement. ADP also offers ADP Resource®
,
an integrated, flexible HR and payroll service offering for smaller
clients that provides a menu of optional services, such as 401(k), FSA and a comprehensive Pay
-
by
-
Pay® workers
’
compensation
payment program.
ADP
’
s Added Value Services division includes the following businesses: Compliance and Payment Solutions (CAPS) (formerly
known as Tax and Financial Services), Insurance Services, and Tax Credit Services. These businesses primarily support SBS, Major
Account Services and/or National Account Services, and their services are sold through those businesses, as well as by dedicated
sales teams and via marketing arrangements with alliance partners.
●CAPS offers a host of full outsourcing services, including payroll tax, garnishment processing, payment processing and
unemployment compensation management. CAPS also offers wage verification services through a resale arrangement with a
third party. In addition, CAPS offers software
-
as
-
a
-
service solutions including sales and use tax processing and filing, and
automated accounts payable processing. As part of CAPS
’
payroll tax services, CAPS collects and processes federal, state
and local payroll taxes on behalf of, and from, ADP clients and remits these taxes to the appropriate taxing authorities. This
business provides an electronic interface between ADP clients and over 8,100 federal, state and local tax agencies in the
United States, from the Internal Revenue Service to local governments. In fiscal 2011, CAPS in the United States processed
and delivered approximately 47 million employee year
-
end tax statements and over 39 million employer payroll tax returns and
deposits, and moved $1.2 trillion in client funds to taxing authorities and its clients
’
employees via electronic transfer, direct
deposit, and ADPCheck™. CAPS is also responsible for the efficient movement of information and funds from clients to third
parties through service offerings such as new hire reporting, TotalPay® payroll check (ADPCheck), full service direct deposit
(FSDD), and stored value payroll card (TotalPay®
Card).
●Insurance Services provides a comprehensive Pay
-
by
-
Pay workers
’
compensation payment program and, through Automatic
Data Processing Insurance Agency, Inc., offers workers compensation and group health insurance to small and mid
-
sized
clients.
●Tax Credit Services provides job tax credit services that assist employers in the identification of, and filing for, federal, state
and local tax credits and other incentives based on geography, demographics and other criteria, and includes negotiation of
incentive packages with applicable governmental agencies.
Employer Services also provides the following solutions and services:
●Retirement Services provides recordkeeping and/or related administrative services to primarily small and mid
-
sized clients
with respect to various types of retirement (primarily 401(k) and SIMPLE IRA) plans, deferred compensation plans and
“premium only” cafeteria plans.
●Talent Solutions includes Screening and Selection Services, Applicant Management Services, I
-
9 Services, and Talent
Management solutions. Screening and Selection Services provides background checks, reference verifications and an HR
help desk. Applicant Management Services provides employers with a Web
-
based solution to manage their talent
throughout their lifecycle. I
-
9 Services provides electronic processing, storing and tracking of employment eligibility
verification forms (i.e.,
Form I
-
9). Talent Management solutions, which ADP provides both through its own services and
through resale arrangements with third parties, include Compensation Management, Performance Management, Learning
Management, and Succession Planning.
4