ADP 2004 Annual Report Download - page 8

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6
How are over 350,000 small business
employers able to devote more time to their
business goals and spend less time worrying
about administrative issues?
Small businesses have many of the same employer-related obligations as larger
firms, only on a different scale. Processing payroll, filing taxes, managing time and
attendance, administering benefits and securing workers’ compensation insurance
coverage are among the requirements that many employers share, regardless of
the size of their employee population. In fact, an increasing number of small
businesses, acting on the guidance of their accountant, banker or other trusted
adviser, are choosing to outsource these administrative tasks that would otherwise
divert their focus and resources from the core needs of their business.
In fiscal 2004, ADP’s Small Business Services (SBS) division provid-
ed more than 350,000 small employers with reliable and accurate solutions that
relieved them of time-consuming processing requirements and compliance wor-
ries. Client retention improved as client satisfaction reached record levels.
This year, two-thirds of all new SBS clients were referred to us by their
accountant, banker or another satisfied ADP client — a double-digit increase in
such referrals over the prior year. We will continue to focus on and strengthen
these important small business referral channels by offering market-leading prod-
ucts and services. Recent enhancements to existing Web-based payroll services
enable clients and their accountants to securely access payroll data more
effectively. Also, with our fiscal 2003 acquisition of eLabor®, we now provide
small and medium-sized employers with the vital capability of managing their
labor costs — often, their largest single expense — with hosted and Web-based,
fully integrated time and labor management solutions.
We use ADP’s payroll,
payroll tax filing and
workers’ compensation
products…I trust ADP
because I’m 100%
confident in the
accuracy and timeliness
of the products they
provide to us.”
Ask Andrew Thompson,
Financial Analyst, Gleason,
Hill & Ambrette, LLC:
“