ADP 2004 Annual Report Download - page 10

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8
What compels many large employers
that want a single service provider with
global solutions to choose ADP?
Ask Chris Paull, Vice President,
Global Hire to Retire,
Central Shared Services
InterContinental Hotels Group:
For comprehensive
outsourced payroll and
HR administration
solutions, we found
that ADP has the best
value. We are confident
that our five-year deal
with ADP will bring
significant cost savings
across these processes.”
“
As large employers, including those with multinational operations, continue to
recognize outsourcing as an attractive and efficient method for business
processing, the concept of outsourcing itself is being adapted to satisfy new mar-
ket trends. For example, there is a growing preference for system hosting — which
relieves companies of maintenance and upgrade burdens — as well as single-source
relationships with providers such as ADP’s National Account Services division
and ES International Services, that can deliver multiple services on a global basis.
We successfully integrated ProBusiness Services, Inc. in fiscal 2004, broadening
our offerings to the largest clients in the marketplace, while achieving almost 95%
client retention.
We also augmented our existing capabilities to serve the largest employ-
ers by entering the business process outsourcing (BPO) market with the launch of
our comprehensive outsourcing services (COS) business solution. COS provides
clients with a new single-source solution that delivers full-service outsourcing:
back-office processing and system support, in addition to front-office payroll and
benefit administration services that interface with our clients’ employees. The mar-
ket for BPO services is growing and expected to reach $15 billion by 2007.
ADP also enhanced its product offerings to large clients that utilize our
traditional outsourcing services for HR, payroll and benefit administration. We
expanded the “paperless payroll” features of our comprehensive Web-based payroll
solution for large employers, enabling clients to increase cost savings by replacing
payroll checks and paper-based reports with electronic transfer of funds, pay card
technology and on-demand access to information that streamlines payroll adminis-
tration. Thirty years ago, our average client solely utilized our payroll services; today
most of our new clients with employee populations of 1,000 or more begin their
relationship with an average of four ADP services, including payroll tax filing.