ADP 2004 Annual Report Download - page 14

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12
One way automotive retailers and their manufacturers strive to maintain
healthy margins and a favorable position is through the use of technology. In fis-
cal 2004, ADP provided thousands of dealerships in North America and Europe
with technology-enhanced core dealer management systems (DMS) that promote
end-to-end solutions designed to help clients sell vehicles, parts and service more
profitably than ever before. Dealer Services’ double-digit sales growth, continued
strong client retention rate and best-ever client service quality rating demonstrate
that clients have been responding positively to these solutions.
Our ASP (Application Service Provider), Web-enabled business and
CRM (Customer Relationship Management) solutions continued to grow.
Automotive retailers of all sizes turned to ADP to host their DMS off-site,
relieving clients of IT infrastructure burdens such as upgrading to new software
releases, network management, system maintenance and technology obsolescence.
We also launched several new features to our next-generation, Web-enabled
business solutions, as well as expanded our CRM applications to continue to offer
dealers a choice of customized front-end management tools. Concurrently this
year, ADP introduced the Payroll Tax Service solution, the first of a suite of tax
and financial services designed to help dealerships improve tax filing accuracy and
manage compliance risk.
We are also enhancing growth through key acquisitions. In March,
ADP acquired the EDS Automotive Retail Group, which supports nearly 1,000
automotive retailers, most of which are General Motors and Saturn retailers. All
Saturn dealerships will be exclusively supported by ADP. This year, we also
entered the growing powersports market segment, which serves motorcycle,
marine and recreational vehicle dealerships, with the acquisition of ProQuest
Business Solutions’ Lightspeed®DMS business.
What puts the 17,000 vehicle retailers
that use ADP in the fast lane to
sell vehicles, parts and service more
profitably?
Ask Sid DeBoer,
Chief Executive Officer,
Lithia Motors, Inc.:
ADP invests a lot of
resources in their
products and services.
They understand our
industry and they
spend a lot of time
with us. As we’ve grown
and changed through
the years, ADP has
been there for us with
the support services
we need.”
“