ADP 2002 Annual Report Download - page 12

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Global Proxy®provides meeting and
agenda notification and allows online
voting for 98 global markets.
Electronic Pre-Sale (through NewRiver)
offers a complete electronic ware-
house of all prospectuses and related
fund disclosures.
Electronic Reorg and Consent
Gathering enables users to view
all the documents associated with
a current reorganization offer,
conveniently over the Internet.
This year, ADP also implemented an
industry-wide answer for “household-
ing.” It allows us – with the permission
of recipients – to mail one annual
report to a single address, where
multiple copies previously had been
received.
Dealer Services strengthened its
efforts to serve vehicle dealers
and their manufacturers with
a full complement of new
products and services that
utilize advanced technology
and Internet delivery.
Application Service Provider
(ASP) Managed Services lets
dealerships focus more com-
pletely on selling cars, parts and service
by outsourcing all IT management,
computing and network infrastructure,
technology decisions, and system sup-
port to ADP.
The Web-based ADP Customer
Relationship Management (CRM)
system provides auto dealers
with an integrated approach and
capabilities for finding, selling and
retaining customers.
Dealersuite.comSM – our interactive
Web site, which enables auto industry
clients to interact with us and conduct
e-commerce – was significantly
enhanced this year with an expanded
array of online business solutions.
One of the new features on the site is
AutoCheckSM Express, which lets deal-
ers review the major damage history,
title analysis, and usage of previously
owned vehicles in their inventories.
ADP Network Solutions introduced new
offerings in fiscal ’02 that improve a
dealership’s ability to communicate
with its suppliers and customers.
Enterprise Observer presents a com-
prehensive network monitoring service
that identifies potential or current
10
Our clients come from virtually
every business and industry.
ADP has competitive pricing, a
strong product line, considerable
experience in providing support
to auto retailers, and a service
staff that cares about me and
my business.
Larry T. Brown, President Ottawa Ford Lincoln Mercury,
Kia of Ottawa, Star Toyota
Product Leadership continued
O ur client
retention in
Dealer Services is
the best it’s been in 5 years.
ADP’s CRM system is very useful
in tracking our showroom traffic,
current customers and their history.
We are able to do anything you
can imagine or would want to
do with a CRM tool.
Jordan Aron, General M anager
Imperial M otors Jaguar of Lake Bluff
Dealer Services
Client Retention
95%