ADP 2000 Annual Report Download - page 16

products & services
highlights
ADP Employer Services provides a comprehensive range of
traditional and Internet-based outsourcing solutions to help
450,000 employers staff, manage, pay, and retain their
employees in the United States, Canada, Europe, and Latin
America.
Products & Services
•Payroll and time & labor management processing.
•Human resource information management.
•Benefits administration.
•Payroll tax filing.
•Professional Employer Organization (our PEO business
provides client companies with a comprehensive outsourcing
solution to meet their employment administration needs,
including payroll, HR and benefits administration, and
workers’ compensation insurance).
•Compliance management services (new hire reporting
and wage garnishment processing).
•Retirement plan services.
•Full departmental outsourcing of payroll services
(predominantly in Europe and Brazil). major markets
FY 2000 Highlights
•Posted record client satisfaction and retention scores, and had
the best year-end processing ever.
•Completed our 3rd straight year of 20% new business
growth in North America and our 6th consecutive year of
double-digit new business growth.
•Recorded strong revenue performance in all market segments.
•Paid nearly 29 million people each payday.
•Electronically moved over $450 billion to tax authorities
and direct deposit accounts.
•Printed and delivered over 44 million year-end tax state-
ments in North America.
•Grew sales of TotalPaysm, our direct deposit and payroll
check product, for a 4th consecutive year, making ADP
one of the largest private originators of direct deposit
transactions in the U.S.
•Dramatically increased investment levels in the Internet
with Web products and services.
•Created a dedicated eBusiness Services unit to deliver
EasyPayNetsm and a suite of Internet-based solutions to
small and emerging companies.
•Formed strategic alliances that will help introduce
us to millions of Microsoft, America Online, and
EarthLink subscribers.
•Presented our Enterprise Payroll Web-based solution for
large employers.
•Introduced ADP Connection™, which interfaces our payroll
and tax filing solutions with major enterprise resource
planning applications from Oracle®, SAP, and PeopleSoft®.
•Began Global Services to help multinational companies
manage their payroll and human resource administration
on a global basis.
•Added new strategic alliance partners whose Internet
products complement ours.
•Increased our penetration of the multi-billion dollar benefits
administration and retirement plan service markets.
•Grew annual revenues in our TotalSource®PEO
business by more than 30%.
•Executed our Y2K plan with optimum results, making
Y2K virtually a nonevent.
Major M arkets
ES focuses on three distinct market segments: National Account
Services (for clients with 1,000 or more employees); Major
Accounts (100-999 employees); and Emerging Business Servicessm
(under 100 employees).
ADP also enters into PEO relationships with small-to-medium-
sized companies (which average 250 or fewer employees).
Major geographical markets include: United States, Canada,
Europe, and Latin America. ADP serves employers in
South America and certain Pacific Rim markets both directly
and through strategic partner alliances.
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employer services
Cont ribut ed Revenues Cont ribut ed Earnings
60%58%