ADP 2000 Annual Report Download - page 11

We empower our associates to provide highly responsive service–and to make a difference.
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Our company-w ide commitment to
World Class Service is a foundation
for long-term success.
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talented
For ADP, our commitment to World Class Service isn’t just another business goal. It’s a perpetual journey tow ard constantly
improved performance and increasingly higher levels of service excellence. We believe there is no level of service today
that cannot be improved tomorrow.
In the ever-competitive global marketplace, World Class Service is no longer an option. It’s an essential and
relevant business requirement –the yardstick by which service providers are able to differentiate themselves from competitors.
At ADP, we embrace our World Class Service journey as an ongoing opportunity to demonstrate our capabilities and commitment
to our clients.
World Class Service begins well before a service representative responds to a client inquiry. It’s the
first impression we make on a sales call…how we strive to overdeliver on client expectations…how smoothly we install our
systems…how effectively our products work. It’s a combination of everything we do to create a client relationship–and then
make it flourish.
World Class Service is succeeding at ADP because we work hard at it everyday and have made it part
of our business culture. In FY 2000, we added net new clients. In many areas, client satisfaction scores are higher and the client
retention rate is improving. As new clients are joining the client base, existing ones are staying longer.
ADP associates are at the very heart of our World Class Service initiative. They are talented, well trained,
and empowered to make a difference. To our clients they
are ADP. They put a human face on this crucial business concept, and
make World Class Service a worthy endeavor that we, as a company, are proud to measure.
ADP strives to attract talented and motivated associates who really care about our clients and our company.