Xcel Energy 2001 Annual Report Download - page 7

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successful in North Dakota with the system and plans to pursue it in other
jurisdictions. In Colorado, we are seeking adjustments to the existing PBR
model as part of a required rate case that will be filed in 2002.
Finally, Xcel Energy is going to deliver on its promises to stakeholders – its
customers, employees and shareholders.
Among the company’s most significant and successful customer care initia-
tives is its work to help customers conserve energy and manage energy use.
Over the past decade, Xcel Energy has built one of the most aggressive energy
conservation efforts in the country, which remains a vital part of its energy
plan. We also recognize that customers want options – from how they pay
their bills to how they interact with us. A number of efforts are under way to make
customer contacts as convenient, friendly and informative as possible. In 2001,
when natural gas prices were high, Xcel Energy employees worked closely with
customers to help them cope with high energy bills. The company contributed to
energy assistance programs, offered low-interest loans for energy conservation
and worked one-on-one to design payment schedules for individual customers.
Our promise to employees is to provide an environment that fosters their growth
and development. Employees are featured in this year’s annual report because
they are essential to our staying power. They have the expertise, work ethic and
commitment to customers and shareholders that distinguish Xcel Energy as one
of the finest companies in the industry.
One of those employees was Chairman Emeritus Jim Howard, who retired in 2001.
Jim dedicated his career at both NSP and Xcel Energy to positioning the company
for success in a competitive environment. We are grateful for his accomplishments,
and wish him a long and happy retirement.
Going forward, we too will strive to ensure Xcel Energy’s long-term success.
Because Xcel Energy is built on tried and true fundamentals, we are confident that
your company can prosper in the ever-changing energy marketplace and deliver
value for you. Our promise to you, our shareholders, is to work diligently to
continue to earn your trust and support, the ultimate measure of Xcel Energy’s
staying power.
Sincerely,
Wayne H. Brunetti
Chairman, President and CEO
ENERGY SUPPLY
Fuel Source
Coal 50%
Nuclear 11%
Gas & Oil 10%
Renewables* 2%
Purchases 23%
Manitoba Hydro
Purchases 4%
*Renewables include wind, hydro and biomass
XCEL ENERGY BENEFITS FROM A BALANCED
PORTFOLIO OF ENERGY SOURCES.