Tiscali 2013 Annual Report Download - page 20
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Annual financial report as at 31 December 2013
Date
File Name
Status
Page
-
Annual Report as at 31
December 2013
20
Evolution of the customer base
(000)
31
December
2013
31 December
2012
ADSL customers
498.2
479.1
of which LLU
357.9
344.8
Narrowband and Voice customers
43.3
39.0
Dual play customers
366.7
347.9
The LLU network coverage at 31 December 2013 amounted to 688 sites.
Voice
The Voice segment includes traditional telephone and wholesale services.
During 2013, there was an increase in revenues relating to analogue voice services, equating to EUR
1.3 million (+8.5% with respect to 2012,) essentially attributable to the rise in volumes of wholesale
services (+22%).
Narrowband
The narrowband segment was naturally down and passed from 3.1 million in 2012 to 2 million in 2013.
Business services
Revenues from business services (VPN, housing, hosting services, domains and leased lines),
excluding those from access and/or voice products for the same customer base already included in
their respective business segments, amounted in 2013 to EUR 18.1 million, up 10% with respect to the
EUR 16.4 million in 2012.
Media
During 2013, revenues for the Media and value added services segment (mainly concerning sales of
advertising space) amounted to around EUR 23.8 million and were up with respect to the previous
year (EUR 23.4 million in 2012). The increase in Media revenues is essentially attributable to the rise
in traffic on the Tiscali.it portal and on other network sites, as well as the improved performance of the
sales network.
Indirect operating costs during 2013 came to EUR 57 million, a reduction with respect to the same
figure in 2012 (EUR 57.8 million). Within indirect operating costs, marketing costs amounted to
around EUR 8.9 million and were up with respect to the previous year (EUR 8.2 million).
Payroll and related costs amounted to EUR 34.6 million (15.5% of revenues), up slightly with respect
to 2012 (EUR 34.4 million, 14.7% of revenues). Other indirect costs include lease instalments and
general operating expenses.
The effect of the above led to an Adjusted Gross Operating Result (EBITDA), before provisions for
risks, write-downs and amortisation/depreciation, totalling EUR 67.1 million (30% of revenues). This
balance was down slightly with respect to 2012, amounting to EUR 70.6 million.